Para Transpo Update

Para Transpo Update

I am writing to advise Council and members of the Transit Commission that, starting today, a new, temporary Para Transpo COVID-19 Vaccination Trip Reservation telephone line, at 613-842-3600, will be available to provide dedicated support to Para Transpo customers booking trips to get COVID-19 vaccinations at specific sites.

As Ottawa Public Health (OPH) continues the phased roll-out of COVID-19 vaccines, now including adults 80 years of age and older, call volumes to the regular Para Transpo reservation line have begun to increase.

Using the new Para Transpo COVID-19 Vaccination Trip Reservation telephone service, customers will be able to book trips in advance by calling any day, seven days a week, between 10:00 a.m. and 8:00 p.m. There will be an option to request a call back if all of our representatives are busy at the time the customer calls. This special line will help with wait times for all trip reservations by spreading and lowering call volumes throughout the day. Registered customers will also be encouraged to use the online booking system. We will also continue to accept calls for vaccination trips through the regular trip booking telephone line.

We ask customers to schedule their COVID-19 vaccination appointment with OPH before booking a trip on Para Transpo.

Residents making vaccination appointments through OPH will be asked if they require transportation support. If they are a registered Para Transpo customer or would qualify for Para Transpo service, they will be referred to the new number. Others may be directed to other community organizations that provide customized transportation service.

Para Transpo trips on taxis will continue to be limited to one customer per vehicle (plus a support person or companion) and trips on Para Transpo minibuses to three customers per vehicle.

Information regarding the new temporary Para Transpo COVID-19 Vaccination Trip Reservation telephone line will be posted on Twitter at @OC_Transpo and on www.octranspo.com.

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