A message from City Manager Steve Kanellakos 

I wanted to provide you with an update on the new public health measures announced by the Province earlier today. Effective Saturday, October 10 at 12:01 am, targeted measures are being implemented in Ottawa, Toronto and Peel region as a result of higher-than-average rates of COVID-19 transmission.

Measures include reducing limits for social gatherings and events, prohibiting indoor food and drink in restaurants and other establishments, and closing gyms, fitness centres, cinemas, art centres and more. For more details, I encourage you to review the Province’s official news release.

We’re currently reviewing the impacts to City services and more details will be shared with you from your General Manager.

As we begin this Thanksgiving long weekend, I want to wish you and your loved ones well and I encourage you all to stay safe and follow public health advice. The Chief Medical Officer of Health is urging all Ontarians to:

By taking these measures we’ll help contain the second-wave surge of COVID-19 in our community.

Steve K.

Information from the City of Ottawa

There are a number of impacted City facilities and city Services, for more information please click here.

For more information on Support Services including housing, support services, the human needs task force, visit the following link.

The Government of Quebec has  now come out with interprovincial travel restrictions (Ottawa / Gatineau), for more information on interprovincial travel, BY-Law & Police enforecement please see the following link.

Emergency Food Resources

Fact Sheet on Food Resources

Fact Sheet on Food Resources for Isolated Seniors

Extra Garbage and Leaf & Yard Waste 

Q&As’ Regarding garbage and leaf and yard set out.

Trail Waste Facility reopening on Thursday, April 23

The Trail Waste Facility will reopen to the public on Thursday, April 23.

The facility will be open Monday to Friday from 7 am to 6 pm. It will also be open on Saturday, April 25 from 7 am to 6 pm, but will be closed on future Saturdays.

To support physical distancing between customers and City staff, there are additional safety measures in place at the facility, including an intercom system, an outdoor payment terminal and signs about physical distancing.

Please sort materials before bringing them to the facility, as sorting is not permitted on-site due to COVID-19 restrictions. If your load is not sorted, like if you have leaf and yard waste, recycling and garbage in one vehicle, it will be considered a mixed load. The rate for mixed loads is $228 per tonne, with a minimum rate of $22.80 for loads less than 100 kilograms.

Rates and payment methods are listed on the City’s website.

For more information on City programs and services, visit ottawa.ca or call 3-1-1 (TTY: 613-580-2401). You can also connect with us through FacebookTwitter and Instagram.

April 8, 2020 - The City Manager's COVID-19: Response Update 

The City manager's presentation COVID-19: Response Update 

Mayor Watson declares state of emergency for Ottawa due to COVID-19

March 25, 2020

Mayor Jim Watson today declared a state of emergency for the City of Ottawa due to the spread of COVID-19 in Ottawa. This aligns with Ontario Premier Doug Ford’s announcement on Monday, March 23 that he is expanding Ontario’s state of emergency to shut down all non-essential services.

Declaring a state of emergency will help the City deploy its emergency operations and staff in a more nimble fashion. It will also enable a more flexible procurement process, which will help purchase equipment required by frontline workers and first responders as it becomes available in the coming weeks.

Ottawa Public Health now has laboratory confirmation of the community spread of COVID-19 in Ottawa. We are also starting to see cases among health care workers who have not traveled or been a close contact of a confirmed case. Ottawa Public Health recommends all residents practise physical (social) distancing or self-isolate, if applicable, to help stop the spread of the virus. Information about laboratory confirmed cases of COVID-19 is available on OttawaPublicHealth.ca/Coronavirus(link is external).

Following the declaration, the City formally requested the Province of Ontario to give the City flexibility to manage movement of staff, to redeploy resources, to support essential services and to be adaptable as this situation continues to evolve rapidly.

The most current information will be shared with residents on ottawa.ca and the City’s social media channels. Ottawa Public Health will continue to provide updates on COVID-19 in Ottawa on OttawaPublicHealth.ca/Coronavirus(link is external).

What you can do

If you have respiratory symptoms, such as a fever or cough:

If you are returning from travel:

All Ottawa residents, except those listed above, should:

City extends current COVID-19-related facility closures and suspension of in-person services until June 30

Ottawa – To continue our efforts to flatten the curve of the COVID-19 virus, the City of Ottawa is extending the closure of all City-managed facilities and the suspension of in-person services until June 30, 2020.

The closures of the City-managed facilities include:

The City will also continue to suspend in-person services, which include:

The altering of some services will also continue:

Acquiring services or doing transactions online or by phone

While our counter services remain suspended, residents can acquire some services and complete payments and registrations online or by phone.

Residents can go to myservice.ottawa.ca to pay water bills and your interim property taxes. If you do not have an account, registration is simple – just sign-up with your email address. Once registered, you’ll need your account or property roll number to pay your bill.

City bills have other payment options besides the myservice.ottawa.ca accounts, which include:

Residents can access many other services online as well. You do not need to come in-person to a Client Service Centre if you want to:

Council and committee meetings

Adhering to the Province’s direction of limiting any gatherings to five people or less, in-person Committee and Council meetings have been cancelled. Such meetings, as warranted, will be held electronically until further notice.

You can watch the live City Council meetings on the Ottawa City Council YouTube page. The meetings will also be broadcast live on RogersTV Cable 22 and live streamed on the RogersTV website.

Be sure to visit ottawa.ca/covid19 or call 3-1-1 (TTY: 613-580-9656) for complete and up-to-date information on closures, impacted services, and support and services. You can also connect with us through Facebook, Twitter and Instagram.

The City of Ottawa thanks all residents and businesses for their patience, kindness and resilience in doing their part to help stop the spread of COVID-19 and save lives. We are a community pulling together by staying apart.